Cancellation & Refund Policy

Hassle-free returns and refunds for your peace of mind

Customer Satisfaction Guarantee: We stand behind our products and offer flexible cancellation and refund options to ensure your satisfaction.
Last Updated: November 30, 2025

1. Order Cancellation

You can cancel your order under the following conditions:

Before Processing
  • Free cancellation within 2 hours of placing order
  • No cancellation charges applied
  • Full refund processed immediately
  • Instant confirmation via email/SMS
After Processing
  • Subject to processing status
  • May incur processing charges
  • Requires approval from our team
  • Contact support for assistance

Cancellation After Shipping

Order Status Cancellation Policy Charges Refund Timeline
Packed Cancellation Allowed No Charges 3-5 Business Days
Shipped Return to Origin Shipping Charges Apply 7-10 Business Days
In Transit Delivery Refusal Return Shipping 10-14 Business Days
Delivered Return Policy Applies As Per Return Policy Follow Return Process

2. Return Policy

We accept returns within 7 days of delivery for eligible products:

Eligible for Return

  • Products with original tags and packaging
  • Unused and in original condition
  • With original invoice/receipt
  • Quality/defect issues
  • Wrong product delivered
  • Damaged during shipping

Non-Returnable Items

  • Customized or personalized products
  • Used or worn items
  • Items with removed tags
  • Damaged packaging by customer
  • Returns after 7 days
  • Items marked as "Final Sale"

Return Process

Step 1
Initiate Return Request
Contact support or use online return form
Step 2
Return Approval
We review and approve eligible returns within 24 hours
Step 3
Product Pickup/Drop-off
We arrange pickup or you can drop at our location
Step 4
Quality Check & Refund
Quality verification and refund processing

3. Refund Information

Refunds are processed once we receive and verify the returned items:

Refund Methods

  • Original payment method (preferred)
  • UPI transfer to verified account
  • Bank transfer (NEFT/IMPS)
  • Store credit (upon request)

Refund Timeline

  • Credit/Debit Cards: 5-7 business days
  • UPI/Wallets: 2-3 business days
  • Net Banking: 3-5 business days
  • COD Orders: 7-10 business days

Refund Calculation

Refund Amount Components:
Included in Refund
  • Product price
  • Applicable taxes
  • Discount amount (if applicable)
  • Shipping (if free shipping)
Deductions (if any)
  • Return shipping charges
  • Restocking fee (if applicable)
  • Payment gateway charges
  • Damage/usage charges

4. Exchange Policy

Product Exchange Available
  • Size/color exchanges within 7 days
  • Subject to availability of desired variant
  • Price difference (if any) to be paid/refunded
  • Same terms as return policy apply

5. Defective Products

Special provisions for defective or damaged products:

  • Report defects within 48 hours of delivery with photos
  • Free pickup and return shipping
  • Immediate replacement (subject to availability)
  • Full refund if replacement not available
  • Compensation for inconvenience (case by case)

6. Customer Support

Contact Information
  • returns@timehouseb2b.com
  • +91 XXXXX XXXXX
  • Live chat support
  • Mon-Sat: 10 AM - 7 PM
Our Commitment
  • 24-hour response to return requests
  • Dedicated support team
  • Fair and transparent process
  • Customer satisfaction priority

Important Notes

  • Return Window: All returns must be initiated within 7 days of delivery
  • Verification: Valid ID may be required for return processing
  • Documentation: Photos may be required for damage/defect claims
  • Processing Time: Returns are processed within 3-5 business days of receipt
  • Final Decision: Our quality team's decision on returns is final
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Last updated: November 30, 2025 | For return and refund assistance, please contact our support team