Commitment to Privacy: We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your information.
Last Updated: November 30, 2025
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services.
Personal Information
- Name and contact details
- Email address
- Phone number
- Billing and shipping addresses
- Company information (B2B)
- GST details (if applicable)
Automatically Collected
- IP address and location data
- Device and browser information
- Website usage patterns
- Cookies and tracking data
- Purchase history and preferences
- Login times and activity logs
2. How We Use Your Information
We use the collected information for legitimate business purposes:
Service Delivery
- Processing and fulfilling orders
- Payment processing and invoicing
- Shipping and delivery coordination
- Customer support and assistance
Communication & Marketing
- Order updates and notifications
- Promotional offers (with consent)
- Product recommendations
- Important service announcements
3. Information Sharing
We Do NOT Sell Your Personal Data
We may share your information only in the following limited circumstances:
- Service Providers: Shipping, payment processing, and logistics partners
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger or acquisition (with notice)
- With Consent: When you explicitly authorize sharing
4. Data Security
We implement robust security measures to protect your information:
Technical Safeguards
- SSL encryption for data transmission
- Encrypted database storage
- Firewall and intrusion detection
- Regular security updates
Access Controls
- Limited access on need-to-know basis
- Employee training on data protection
- Regular access audits and monitoring
- Secure data disposal procedures
5. Cookies and Tracking
| Cookie Type |
Purpose |
Duration |
| Essential |
Website functionality and security |
Session/1 Year |
| Analytics |
Usage statistics and improvements |
2 Years |
| Marketing |
Personalized ads and content |
1 Year |
| Functional |
Cart, preferences, and settings |
1 Year |
6. Your Rights and Choices
You have the following rights regarding your personal data:
Access & Control
- View your personal data
- Update or correct information
- Request data export
- Request data deletion
Communication Preferences
- Opt-out of marketing emails
- Control SMS notifications
- Manage push notifications
- Update communication preferences
7. Data Retention
- Account data: Retained while your account is active
- Transaction records: 7 years for legal compliance
- Support communications: 3 years
- Analytics data: 2 years in anonymized form
- Cookie data: As specified in cookie policy
8. Children's Privacy
Age Restriction:
- Our services are intended for users 18 years and older
- We do not knowingly collect information from children under 18
- If we discover such information, we will delete it promptly
- Parents can contact us to report any concerns
9. International Data Transfers
- Data is primarily stored on servers in India
- Any international transfers comply with applicable laws
- Adequate protection measures are in place
- Compliance with Indian data protection regulations
10. Policy Updates
Notification of Changes
- We may update this policy periodically
- Material changes will be notified via email or website notice
- Updated policy will show the revision date
- Continued use implies acceptance of updated terms
11. Contact Us
For privacy-related questions or to exercise your rights, contact us:
General Inquiries
- privacy@timehouseb2b.com
- +91 XXXXX XXXXX
- Mon-Sat: 10:00 AM - 7:00 PM
Data Protection Officer
- DPO: Data Protection Team
- dpo@timehouseb2b.com
- Response within 72 hours
Your privacy is important to us. This policy was last updated on November 30, 2025
For any privacy concerns, please don't hesitate to contact our privacy team.